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WELCOME TO OUR WATER UTILITY BILLING AND MORE PAGE

CUSTOMER CARE TEAM SUPERVISORS - 
Karen Chandler & Katherine Johnson

BILLING

Hours of Operation 
Monday - Friday 9:00 am - 4:00 pm

To establish water service with the City of Portales:
You will need to fill out the Utility Service Form 

water dude

If you are a Renter, please have your landlord fill out the Landlord permission form when setting up your service.
For more information you can call the Customer Care Team directly at  575-359-4853

THE MANY WAYS TO PAY YOUR UTILITY BILL
BILL PAY

ONLINE PAYMENTS - View and Pay Utility Bill

IN PERSON/DROP BOX/BY MAIL
100 W 1ST STREET PORTALES, NM 88130. Drop Boxes are located in front and behind City Hall.

PHONE PAYMENTS - Call Toll Free - 833-257-8345

BANK DRAFT PAYMENTS - Authorization Form

IF YOU MUST PAY IN PERSON, YOU CAN PAY BY MONEY ORDER, CASH OR CARD FOR A RETURN CHECK OR BANK DRAFT.

*You will receive a processing fee on any payment made after 8:00 am on the first business day after the 15th of each month. 

*Please note if your service has been disrupted or disconnected and you paid online or by phone you must call the Customer Care Team at 575-356-6662 option 1.


DRINKING WATER QUALITY REPORT  
2021 Drinking Water Quality Report

WATER CONSERVATION AND USE REPORT
2021 Water Conservation and Use Report