WELCOME TO OUR WATER UTILITY BILLING AND MORE PAGE
CUSTOMER CARE TEAM SUPERVISORS -
Karen Chandler & Katherine Johnson
Hours of Operation
Monday - Friday 9:00 am - 4:00 pm
If you are a Renter, please have your landlord fill out the Landlord permission form when setting up your service.
For more information you can call the Customer Care Team directly at 575-359-4853
THE MANY WAYS TO PAY YOUR UTILITY BILL
ONLINE PAYMENTS - View and Pay Utility Bill
IN PERSON/DROP BOX/BY MAIL
100 W 1ST STREET PORTALES, NM 88130. Drop Boxes are located in front and behind City Hall.
PHONE PAYMENTS - Call Toll Free - 833-257-8345
BANK DRAFT PAYMENTS - Authorization Form
IF YOU MUST PAY IN PERSON, YOU CAN PAY BY MONEY ORDER, CASH OR CARD FOR A RETURN CHECK OR BANK DRAFT.
*You will receive a processing fee on any payment made after 8:00 am on the first business day after the 15th of each month.
*Please note if your service has been disrupted or disconnected and you paid online or by phone you must call the Customer Care Team at 575-356-6662 option 1.